RETURN & REFUND POLICY
This Return & Refund Policy explains how [Your Business Name] handles returns, exchanges, and refunds for purchases made through our website (the "Service").
1. Return eligibility
You may request a return within [14/30] days of receiving your order, provided the item is:
- Unused and in its original condition
- In its original packaging, with tags attached (if applicable)
- Accompanied by proof of purchase (order number or receipt)
Some items may not be eligible for return, including [final sale items, perishable goods, personalized/custom items, or opened items for hygiene reasons].
2. How to request a return
To start a return, contact us at the email below with your order number and reason for return. We will provide instructions on how and where to send your item.
3. Return shipping costs
[Customers are responsible for return shipping costs, unless the item is defective or incorrect. / We provide a prepaid return label for all returns.]
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within [5–10 business days]. Original shipping charges are non-refundable, except where the return is due to our error.
5. Exchanges
We [do/do not] offer direct exchanges. If you'd like a different size, color, or item, please return the original item for a refund and place a new order.
6. Damaged or incorrect items
If you received a damaged, defective, or incorrect item, contact us within [7 days] of delivery with photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.
7. Late or missing refunds
If you haven't received a refund yet, first check your bank or payment provider, as processing times vary. If you've done this and still have not received your refund, contact us.
8. Contact us
Email: twistxclaude@gmail.com